:root{color-scheme:light;font-family:Inter,"PingFang SC","Microsoft YaHei",system-ui,sans-serif;color:#172033;background:#f5f7fb}*{box-sizing:border-box}body{margin:0;background:radial-gradient(circle at 0 0,#e4edff 0,transparent 30rem),#f5f7fb}.shell{min-height:100vh;width:min(1080px,100%);margin:auto;padding:28px 20px}.card{background:#fff;border:1px solid #e4e9f1;border-radius:18px;padding:26px;box-shadow:0 16px 45px #1a315014}.narrow{max-width:440px;margin:8vh auto}.brand{color:#1646d9;font-size:14px;font-weight:800;letter-spacing:.08em}.brand a{color:inherit;text-decoration:none}h1{font-size:28px;margin:12px 0 8px;letter-spacing:-.04em}h2{font-size:25px;margin:4px 0 7px;letter-spacing:-.04em}h3{margin:0;font-size:16px}p{line-height:1.6}.muted{color:#66758b}.row{display:flex;align-items:center;justify-content:space-between;gap:12px}.tabs{display:flex;gap:8px;margin:18px 0;overflow:auto}.tabs button{white-space:nowrap}.stack{display:grid;gap:13px;margin:20px 0}label{font-size:14px;font-weight:650;display:grid;gap:6px}input,textarea,select{font:inherit;width:100%;border:1px solid #cdd7e4;border-radius:10px;padding:11px;background:#fff}textarea{min-height:130px;resize:vertical}button,.button{font:inherit;font-weight:700;color:#fff;background:#1646d9;border:0;border-radius:10px;padding:10px 14px;cursor:pointer;text-decoration:none;display:inline-block}button.secondary,.button.secondary{background:#edf1f7;color:#24364c}button.danger{background:#b42318}button:disabled{opacity:.6;cursor:wait}.notice{border-radius:10px;padding:10px 12px;background:#edf4ff;color:#1646d9}.error{background:#fff0f0;color:#b42318}.list{display:grid;gap:10px}.item{border:1px solid #e4e9f1;border-radius:12px;padding:14px;background:#fff}.item h3{font-size:16px;margin:0 0 6px}.meta{font-size:12px;color:#69798d}.pill{font-size:12px;border-radius:99px;padding:3px 8px;background:#eef3ff;color:#1646d9;white-space:nowrap}.split{display:grid;grid-template-columns:1fr auto;gap:12px}.hide{display:none!important}.messages{display:grid;gap:8px;margin-top:14px}.message{padding:10px;border-radius:10px;background:#f1f5fa}.message.admin{background:#eef3ff}.panel .shell{padding:12px}.panel .card{box-shadow:none;border:0;padding:0}.panel h1{font-size:22px}

.turnstile-slot{min-height:65px;overflow:hidden}.wide{max-width:1100px;margin:28px auto;padding:0;background:transparent;border:0;box-shadow:none}.wide>.brand{display:none}.profile-avatar img{width:100%;height:100%;object-fit:cover;border-radius:inherit}
.avatar-dialog{width:min(620px,calc(100% - 32px));border:0;border-radius:18px;padding:22px;box-shadow:0 24px 80px #172b4d40}.avatar-dialog::backdrop{background:#17203380}.avatar-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:9px;margin:18px 0}.avatar-choice{padding:0;border:2px solid transparent;border-radius:12px;overflow:hidden;background:#eef2f8}.avatar-choice:hover{border-color:#315fe8}.avatar-choice img{display:block;width:100%;aspect-ratio:1;object-fit:cover}.avatar-upload{border:1px dashed #b8c6dc;border-radius:12px;padding:12px;text-align:center;color:#3156b5;cursor:pointer}.avatar-upload input{display:none}
.feedback-fab{position:fixed;right:24px;bottom:24px;z-index:20;display:flex;align-items:center;gap:8px;padding:12px 15px;border-radius:999px;box-shadow:0 12px 30px #172b4d38;background:linear-gradient(135deg,#315fe8,#6449ca);touch-action:none;user-select:none}.feedback-fab span{font-size:17px}.feedback-fab.dragging{cursor:grabbing;box-shadow:0 16px 36px #172b4d55}.feedback-dialog{width:min(520px,calc(100% - 32px));border:0;border-radius:18px;padding:22px;box-shadow:0 24px 80px #172b4d40}.feedback-dialog::backdrop{background:#17203380}.feedback-dialog .stack{margin:0}.feedback-dialog h3{font-size:20px}
.group-tabs{margin:0 0 16px}.group-tabs button.active{background:#315fe8;color:#fff}.group-panel hr{border:0;border-top:1px solid #e7ecf4;margin:20px 0}
.group-dialog{width:min(520px,calc(100% - 32px));border:0;border-radius:18px;padding:22px;box-shadow:0 24px 80px #172b4d40}.group-dialog::backdrop{background:#17203380}.group-dialog .stack{margin:0}.group-dialog h3{font-size:20px}.heading-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap;justify-content:flex-end}
.admin-feedback-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:-6px 0 18px}.admin-feedback-stats>div{padding:13px 15px;border:1px solid #e5ebf5;border-radius:13px;background:#fff}.admin-feedback-stats span{display:block;font-size:11px;font-weight:750;color:#74839a}.admin-feedback-stats strong{display:block;margin-top:4px;color:#23395f;font-size:22px;letter-spacing:-.04em}.admin-feedback-board{display:grid;gap:15px}.admin-feedback-item{overflow:hidden;border:1px solid #dfe7f4;border-radius:18px;background:#fff;box-shadow:0 6px 22px #172b4d08}.admin-ticket-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:18px 20px;border-bottom:1px solid #edf1f7;background:linear-gradient(115deg,#fbfcff,#f6f8ff)}.ticket-title{display:flex;align-items:center;gap:11px;min-width:0}.ticket-title h3{font-size:16px;color:#1d2d47}.ticket-title .eyebrow{margin-bottom:3px}.ticket-status{flex:0 0 auto;border-radius:99px;padding:5px 9px;background:#eef2f8;color:#586b85;font-size:11px;font-weight:800}.status-pending{background:#fff1d6;color:#a35b00}.status-in_progress{background:#e3edff;color:#2752aa}.status-replied{background:#efe9ff;color:#6242ad}.status-resolved{background:#ddf6e8;color:#17734e}.status-closed{background:#edf0f4;color:#617086}.admin-ticket-body{display:grid;grid-template-columns:minmax(0,1fr) minmax(290px,.76fr);gap:0}.ticket-message{padding:20px 22px;min-width:0}.ticket-label{margin:0 0 8px;color:#647998;font-size:11px;font-weight:850;letter-spacing:.1em}.ticket-message>p:not(.ticket-label){margin:0;color:#35455d;line-height:1.75;white-space:pre-wrap}.ticket-thread{display:grid;gap:9px;margin-top:17px;padding-top:15px;border-top:1px solid #edf1f6}.thread-message{padding:10px 12px;border-radius:10px;background:#f2f5f9}.thread-message.admin{background:#eaf0ff}.thread-message b,.thread-message time{font-size:11px}.thread-message b{color:#34527f}.thread-message p{margin:4px 0;color:#3e4d64;line-height:1.55;white-space:pre-wrap}.thread-message time{color:#7d8ca2}.ticket-message footer{margin-top:16px;padding-top:12px;border-top:1px solid #edf1f6;color:#8290a4;font-size:11px}.admin-reply-form{padding:18px;border-left:1px solid #edf1f7;background:#fafbfe}.reply-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.reply-heading p:last-child{margin:0;color:#78879b;font-size:11px;line-height:1.5}.reply-heading select{width:auto;min-width:96px;padding:7px 8px;font-size:12px}.admin-reply-form textarea{min-height:118px;margin:13px 0 11px;background:#fff}.reply-actions{display:flex;align-items:center;justify-content:space-between;gap:10px}.reply-actions button{padding:8px 12px;font-size:12px}.reply-result .notice{margin:0;padding:7px 8px;font-size:11px}.feedback-detail-heading{margin-top:18px}.feedback-original{margin:0;color:#35455d;line-height:1.75;white-space:pre-wrap}.conversation-card .messages{margin-top:6px}.feedback-followup-form{padding-top:16px;margin-top:17px;border-top:1px solid #edf1f6}.feedback-followup-form textarea{min-height:115px}

/* Account center */
.account-dashboard{overflow:hidden;border:1px solid #e1e8f3;border-radius:24px;background:#fff;box-shadow:0 25px 70px #172b4d18}.account-topbar{height:66px;padding:0 26px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #edf0f5}.account-topbar-actions{display:flex;align-items:center;gap:14px}.account-brand{display:flex;gap:8px;align-items:center;text-decoration:none;font-size:13px;font-weight:850;letter-spacing:.1em;color:#1c2740}.account-brand span{display:grid;place-items:center;width:28px;height:28px;border-radius:9px;color:white;background:linear-gradient(135deg,#3265f6,#6b42d9);letter-spacing:-.05em}.text-button{background:transparent;color:#56647a;padding:8px 0;border-radius:0;font-size:13px}.text-button:hover{color:#1c2740}.qr-scanner-dialog{width:min(520px,calc(100% - 32px));border:0;border-radius:18px;padding:22px;box-shadow:0 24px 80px #172b4d40}.qr-scanner-dialog::backdrop{background:#17203380}.qr-scanner-dialog .stack{margin:0}.qr-scanner-dialog h3{font-size:20px}.qr-camera{position:relative;display:grid;place-items:center;min-height:220px;overflow:hidden;border:1px solid #dce6f7;border-radius:14px;background:#0f1a2f;color:#dbe7ff}.qr-camera video{display:block;width:100%;max-height:360px;object-fit:cover}.qr-camera p{position:absolute;right:12px;bottom:8px;left:12px;margin:0;padding:7px 9px;border-radius:8px;background:#071226b8;color:#fff;text-align:center;font-size:12px}.account-hero{min-height:176px;padding:34px 38px;display:flex;align-items:center;gap:18px;color:#fff;background:linear-gradient(110deg,#172b63 0%,#204799 56%,#526fe1 100%);position:relative;overflow:hidden}.account-hero:after{content:"";position:absolute;width:300px;height:300px;border:45px solid #ffffff13;border-radius:50%;right:-125px;top:-170px}.profile-avatar{display:grid;place-items:center;width:72px;height:72px;border-radius:23px;flex:0 0 auto;background:linear-gradient(135deg,#ffcf70,#fa8b73);font-size:29px;font-weight:800;color:#653a25;box-shadow:0 10px 24px #07153d42}.hero-copy{position:relative;z-index:1}.hero-copy h1{font-size:30px;margin:2px 0 4px}.hero-copy p{margin:0;color:#d9e4ff;font-size:14px}.eyebrow{margin:0 0 6px;text-transform:uppercase;letter-spacing:.11em;font-size:11px;font-weight:800;color:#7587a3}.account-hero .eyebrow{color:#a9c0ff}.verification{display:inline-flex;align-items:center;margin-left:6px;border-radius:99px;padding:2px 7px;font-size:11px;font-weight:700}.verification.verified{color:#146b50;background:#daf6e9}.verification.pending{color:#9a5d11;background:#fff0c6}.hero-meta{position:relative;z-index:1;margin-left:auto;display:grid;gap:4px;text-align:right;color:#c3d4ff;font-size:12px}.hero-meta strong{color:#fff;font-size:14px}.account-grid{display:grid;grid-template-columns:218px minmax(0,1fr);min-height:540px;background:#fbfcff}.account-sidebar{padding:24px 14px;border-right:1px solid #edf0f5;background:#f8faff}.nav-label{margin:0 11px 8px;font-size:11px;letter-spacing:.11em;color:#8c9ab0;font-weight:800}.account-nav{display:grid;gap:4px}.account-nav button{display:flex;align-items:center;gap:11px;width:100%;padding:10px 11px;border-radius:10px;background:transparent;color:#5b6a81;text-align:left;font-size:13px}.account-nav button svg,.security-note svg,.stat-link svg{width:17px;height:17px;fill:currentColor}.account-nav button:hover{background:#eef3ff;color:#244daf}.account-nav button.active{color:#244daf;background:#e7efff}.security-note{display:flex;align-items:flex-start;gap:9px;margin:28px 7px 0;padding:12px;border:1px solid #e4ebfa;border-radius:13px;background:#fff;color:#53637a}.security-note svg{width:18px;height:18px;fill:#3861ce;flex:0 0 auto}.security-note div{display:grid;gap:3px}.security-note strong{font-size:12px;color:#2d3d56}.security-note span{font-size:11px;line-height:1.45}.account-content{padding:32px;min-width:0}.content-heading{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;margin-bottom:22px}.content-heading .muted{font-size:13px;margin:0}.count-badge{border:1px solid #e2e8f4;background:#f7f9fd;color:#62718a;border-radius:99px;padding:6px 10px;font-size:12px;white-space:nowrap}.stat-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:13px;margin-bottom:16px}.stat-card{min-height:155px;display:flex;flex-direction:column;align-items:flex-start;padding:18px;border:1px solid #e8edf5;border-radius:16px;background:#fff}.stat-card.accent{color:#fff;border-color:#315fe8;background:linear-gradient(135deg,#315fe8,#5b64d7)}.stat-card>span{font-size:12px;color:#75859c}.stat-card.accent>span{color:#d7e2ff}.stat-card strong{font-size:31px;letter-spacing:-.05em;margin:5px 0 auto}.stat-card p{margin:0;color:#78869b;font-size:12px}.stat-card.accent p{color:#dbe5ff}.stat-link{display:flex;align-items:center;gap:4px;padding:0;background:transparent;color:#4262b2;font-size:12px}.stat-card.accent .stat-link{color:#fff}.stat-link svg{width:15px}.surface-card{border:1px solid #e7ecf4;border-radius:16px;background:#fff;padding:20px;margin-top:15px}.surface-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:14px}.surface-heading h3{font-size:17px}.compact{padding:8px 10px;font-size:12px}.latest-feedback{display:flex;align-items:center;gap:12px;padding:13px 0 0;border-top:1px solid #edf0f5}.latest-feedback>div{min-width:0;flex:1}.latest-feedback strong{font-size:14px}.latest-feedback p{margin:3px 0 0;font-size:12px;color:#6c7b91}.source-dot{display:grid;place-items:center;width:32px;height:32px;flex:0 0 auto;border-radius:10px;background:#e9efff;color:#3156b5;font-size:13px;font-weight:800}.empty-state{display:flex;align-items:center;gap:13px;padding:24px 0 4px}.empty-icon{display:grid;place-items:center;width:38px;height:38px;border-radius:12px;background:#edf2ff;color:#4565c6;font-size:18px}.empty-state strong{font-size:14px}.empty-state p{margin:2px 0 0;color:#6e7d92;font-size:12px}.profile-summary{display:flex;align-items:center;justify-content:space-between;gap:16px}.profile-summary h3{font-size:16px}.profile-summary p:last-child{margin:3px 0 0;color:#6a7990;font-size:13px}.notification-list,.feedback-list{display:grid;gap:10px}.notification-card,.feedback-card{display:flex;gap:13px;align-items:flex-start;border:1px solid #e8edf5;border-radius:15px;padding:16px;background:#fff}.notification-card.unread{border-color:#cfdcff;background:#fbfcff}.notification-mark{width:8px;height:8px;border-radius:50%;margin-top:7px;flex:0 0 auto;background:#e0e7f1}.unread .notification-mark{background:#4366de;box-shadow:0 0 0 4px #e7edff}.notification-card>div{flex:1;min-width:0}.notification-card h3,.feedback-card h3{font-size:14px}.notification-card p{margin:5px 0 0;font-size:13px;color:#596a82}.notification-card .meta{font-size:11px}.feedback-card{justify-content:space-between;align-items:center}.feedback-card-main{display:flex;align-items:center;gap:12px;min-width:0}.feedback-card-main>div{min-width:0}.feedback-card-main .row{justify-content:flex-start}.feedback-card-main .meta{margin:4px 0 0}

.admin-nav-label{margin-top:22px}.management-stat-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:13px;margin-bottom:16px}
@media(max-width:760px){.shell{padding:0}.account-dashboard{border-radius:0;border-left:0;border-right:0;min-height:100vh}.account-hero{padding:28px 22px}.hero-meta{display:none}.account-grid{grid-template-columns:1fr}.account-sidebar{padding:12px 16px;border-right:0;border-bottom:1px solid #edf0f5}.nav-label,.security-note{display:none}.account-nav{display:flex;overflow:auto}.account-nav button{width:auto;white-space:nowrap}.account-content{padding:25px 18px}.stat-grid{grid-template-columns:1fr 1fr}.stat-card:last-child{grid-column:1/-1;min-height:110px}.feedback-card{align-items:flex-start;flex-direction:column}.feedback-card .compact{margin-left:44px}.admin-ticket-body{grid-template-columns:1fr}.admin-reply-form{border-left:0;border-top:1px solid #edf1f7}.narrow{margin:0;border-radius:0;min-height:100vh}.narrow.card{border:0}.feedback-fab{right:16px;bottom:16px}}@media(max-width:480px){.shell{padding:16px}.card{border-radius:14px;padding:20px}.row{align-items:flex-start;flex-direction:column}.split{grid-template-columns:1fr}.shell:has(.account-dashboard){padding:0}.account-topbar{padding:0 18px}.account-hero{gap:13px}.profile-avatar{width:58px;height:58px;border-radius:18px;font-size:23px}.hero-copy h1{font-size:23px}.hero-copy p{font-size:12px}.stat-grid,.management-stat-grid,.admin-feedback-stats{grid-template-columns:1fr}.stat-card:last-child{grid-column:auto}.content-heading{margin-bottom:18px}.profile-summary{align-items:flex-start;flex-direction:column}.notification-card .row{flex-direction:row;align-items:center}.admin-ticket-header{padding:16px;gap:10px}.ticket-title{align-items:flex-start}.ticket-status{margin-top:2px}.ticket-message{padding:17px}.admin-reply-form{padding:16px}.reply-heading{flex-direction:column}.panel .shell{padding:12px}.feedback-fab b{display:none}.feedback-fab{padding:13px;border-radius:50%}}
.qr-camera[hidden]{display:none}.qr-confirm-actions{display:grid;justify-items:center;gap:10px;margin-top:14px}.qr-confirm-actions button{min-width:190px}
.account-tools-bar{display:flex;align-items:center;gap:10px;padding:9px 26px;border-bottom:1px solid #e7edf7;background:#f8faff}.account-tools-label{margin-right:2px;color:#8290a6;font-size:11px;font-weight:850;letter-spacing:.12em}.account-tool-link{display:flex;align-items:center;gap:9px;min-width:180px;padding:7px 10px;border:1px solid #e1e8f3;border-radius:12px;background:#fff;color:#263752;text-decoration:none;transition:transform .18s ease,border-color .18s ease,box-shadow .18s ease}.account-tool-link:hover{transform:translateY(-1px);border-color:#cbd8ed;box-shadow:0 6px 16px #172b4d12}.account-tool-link>span:nth-child(2){display:grid;gap:1px;min-width:0}.account-tool-link small{color:#8491a5;font-size:9px;font-weight:750;letter-spacing:.04em}.account-tool-link strong{font-size:12px;white-space:nowrap}.account-tool-link>b{margin-left:auto;color:#8290a6;font-size:13px}.account-tool-icon{display:grid;place-items:center;width:31px;height:31px;flex:0 0 auto;border-radius:9px}.account-tool-icon svg{width:19px;height:19px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.tool-timetable .account-tool-icon{color:#315fe8;background:#e8efff}.tool-mmword .account-tool-icon{color:#567c12;background:#edf7d7}@media(max-width:760px){.account-tools-bar{padding:8px 16px;overflow-x:auto}.account-tools-label{display:none}.account-tool-link{min-width:165px}}